Speaker · VarCamp

Hannah Kyawt Kyawt Hlaing

IT Audit Senior Manager · U9

Biography

Technology Professional with extensive experience in Information Technology service management, IT operations management and service delivery in industries relating to IT outsourcing, telecommunication sector, manufacturing & distribution (international), education providers.

Talk

Gemini · 15:00–16:00 Asia/Yangon
Driving Excellence Through IT Service Management & IT Operations Management
Attendees will learn the fundamental principles of IT Service Management (ITSM) and IT Operations Management (ITOM), and how they work together to deliver reliable and efficient IT services. They will understand how to align IT services with business objectives while improving service quality, operational performance, and customer satisfaction. The session will explore practical approaches to incident, problem, change, and service request management, alongside infrastructure monitoring and operational management. Attendees will discover how automation, proactive monitoring, and effective processes can reduce downtime, minimize operational risks, and improve service delivery. Ultimately, they will gain practical insights into transforming IT from a reactive support function into a proactive, strategic business enabler.
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